How much will shipping cost me?
Shipping is ALWAYS free on FashionGreek.com!
How long does it take to receive my order?
Retail orders are shipped from our warehouse within 2 business days of receipt of order or your order is free! The guarantee is limited to one 10-piece order per week, and only for the items not ready in time. Group orders can often be shipped within 2 business days as well. If it will take longer than that, we will advise you and give you the option to cancel the order. Delivery time is additional. For any shipment over 1 pound we upgrade you to priority mail for free!
What is your return policy?
1) Was it our fault?
Did we ship you a size or color you did not order? If so, simply snap a few photos which shows the item was shipped incorrectly and email to: support@FashionGreek.com . Please include all of the order detail information, especially the order number. We will send out a replacement right away, or credit your account. No need for you to return the incorrect item. Keep it as our apology for the inconvenience.
2) If we shipped the item as ordered:
We are confident that you will be happy with your purchase. If for any reason you are not totally satisfied with your order within 30 days from the date of purchase, simply send an email to support@FashionGreek.com and request a return authorization number. In the email please include your order number found on your packing slip or in the order confirmation email received when the order was placed. All returned products must be unworn and unwashed (no exceptions). Exchanges must be made for shirts of equal or lessor value. Return shipping charges will be paid by Fashion Greek.
How can you offer such great pricing?
FashionGreek.com buys massive quantities of high quality letters and stocks up on blank bodies when they are on sale. Fashion Greek also manufactures all of our products to insure the lowest cost possible. We also rely on you, our loyal customer to help spread the word about us to save money on advertising. We need your help to give you great prices rather than pay Google Adwords!
Is your website secure?
FashionGreek.com is powered by Shopify, a trusted leader in secure online shopping.
Any personal information given to FashionGreek.com online store through FashionGreek.com will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. Any FashionGreek.com online store server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.
In order to protect customers to the fullest extent, FashionGreek.com online store does not store your credit card information unless you request us to do so for your convenience. Any credit card you wish to be stored will be stored at Paypal under full PCI compliance. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.
What payment methods do you accept?
We currently accept AMEX, Visa and Mastercard credit cards, and Paypal and Amazon Payments.
How do I track my order?
To track your order you must first be logged in to your FashionGreek.com online store account. Once you are logged in, you can go to your account page to view your order history. Once there, simply click on the "View Order" link to view order status. If your order has shipped, you will see a tracking link that will allow you to track your package. Tracking results can take 24 hours to update from the time of shipment. You can also track the shipment of your package by clicking on the tracking link that was included in your order shipment confirmation email.
Can I combine orders?
Unfortunately we're unable to combine orders placed separately. Each order placed will be sent separately.
Can I make changes to my order after it has already been placed?
Once an order is submitted through our website, it is usually not possible to make changes to the order. We do our best to pull and ship orders as quickly as possible which makes these types of changes very difficult. You can always contact us at email@example.com to request a change to your order, and we will see if we can catch it before it ships.
How do I cancel my order?
To cancel an order, simply email firstname.lastname@example.org to request the cancellation of your order. Please be sure to include the ORDER # in either the subject line or body of your email. If your order has already shipped, you will be given instructions on how to return the order to us. Once we receive your order back to our warehouse, your credit card will be refunded less the original shipping charges.
Can I change the information on my FashionGreek.com online store account?
You sure can. To make any changes to your account just log in to your FashionGreek.com online store account and then go to your "Account" page where you be able modify your information.
What currency is used on the site?
All prices are in United States Dollars (USD).
Why was I charged sales tax?
Since we have operations in California, we're required to collect sales tax for all orders placed in California.
When will my card be charged?
Your card is charged when your order is placed.
Why is there a transaction on my card when my card was declined?
Your card is not charged when it's declined, though it may appear so. When a card is declined, the funds intended for the order are temporarily held by your bank. Since the order was never processed, the money will not be taken from your account. The held funds will automatically disappear after a certain amount of time, usually within just a few days, depending on your bank.
Why are there two charges to my card?
If you only placed one order, there will only be one charge to your card. There may temporarily be two transactions on your card - one is the authorization and one is the charge for your order. The authorization will disappear after just a few days.
Do you accept International orders?
FashionGreek.com online store ships USA only at this time.
What are my shipping options?
Orders are shipped via USPS or UPS. Please allow 1 to 2 business days for processing of orders. Domestic (US) Orders: If you received a shipping confirmation email, your order has shipped from our warehouse. Check the estimated delivery times for your shipping method:
- Domestic 3-8 business days. Longer to Hawaii and Alaska.
- Please note that the time frames listed above only apply to the estimated time it will take for your order to arrive FROM THE DATE IT WAS SHIPPED. Please check the processing time estimated in your email confirmation to determine when your order will ship.
Why does my tracking number not work?
In most cases, that means your order was just shipped. Tracking numbers can take up to 72 hours to be updated. Check back in 24 hours and the information should be updated.
Can I track my shipment?
To track your order you must first be logged in to your FraternityLetters.com online store account. Once you are logged in, you can click on the 'Order Status' link at the top of the page. If your order has shipped, you will see a tracking link that will allow you to track your package. Please note that if you selected a shipping option during the checkout process that does not have tracking, you will not see a tracking link in your order details. Tracking results can take up to 24 hours to update from the time of shipment. You can also track the shipment of your package by clicking on the tracking link that was included in your order shipment confirmation email.
How do I know what size I wear?
Please refer to the size chart listed in the footer of our website.
What are the washing instructions?
The instructions are as follows: Machine wash cold. Wash dark colors separately. Use non-chlorine bleach only if needed. Tumble dry low. Do not iron decoration. Do not dry clean if decorated.
The tees are primarily 100% cotton tee shirts so expect some shrinkage. To lessen this, try hang drying your tees.
How long does it take for my return to be processed?
Please allow up to 2 weeks for us to process your return.
Why has no one has responded to my emails to Customer Service?
Most likely we've received your email and have responded. Some email providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there. It may also be a good idea to add support@FashionGreek.com to your contacts so future emails are not blocked.